At Swim Gear Depot, we’re committed to getting your performance swimwear and training equipment to you quickly and efficiently. Our team of former competitive swimmers understands the importance of proper gear that fits right and performs when you need it most.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Best for customers who need their gear quickly
- Includes package tracking
Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Economical option for larger orders
International Shipping
We ship worldwide, excluding some remote areas and parts of Asia. International customers are responsible for any customs fees or import taxes.
Returns & Exchanges
Our Return Policy
- 15-Day Window: Returns accepted within 15 days of delivery
- Free Exchanges: We cover return shipping for size exchanges
- Original Condition: Items must be unworn with tags attached
- Fast Refunds: Processed within 3-5 business days
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Ear Plugs (opened packaging)
- Fins & Goggles (used items)
- Custom or Special Order Items
Our Return Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Body:
Hello Swim Gear Depot Team,
I would like to request a [refund/exchange] for my recent order #[Your Order Number].
Item(s) to return: [Product Name(s) and Size(s)]
Reason for return: [Fit Issue/Product Defect/Other]
Please advise on next steps.
Thank you,
[Your Full Name]
[Your Email Address]
Step 2: Package Your Items
For hygiene reasons:
- All swimwear must be returned in original packaging with hygiene liners intact
- Training equipment should include all original components
Step 3: Ship Your Return
- For exchanges: We’ll provide a prepaid return label
- For refunds: You may use your preferred carrier
Send to:
Swim Gear Depot Returns
129 Grant Street
Redlands, CA 92373
USA
Refund Information
Once we receive your return:
- Processing Time: 3-5 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Shipping Costs: Original shipping fees are non-refundable
Exchange Policy
We happily exchange items for different sizes or colors (subject to availability). For competitive swimmers needing a different cut (e.g., changing from brief to drag suits), we’ll waive return shipping.
Damaged or Defective Items
If you receive a defective item (e.g., torn seams on competition suits or malfunctioning kickboards), contact us immediately at [email protected] with photos of the issue. We’ll arrange for expedited replacement.
Need Help?
Our customer service team—many of whom are former competitive swimmers—understands the technical aspects of performance swimwear. Contact us at [email protected] for personalized assistance with returns or exchanges.