At Swim Gear Depot, we stand behind our performance swimwear and training equipment. Our team of former competitive swimmers understands the importance of proper fit and functionality, which is why we offer a straightforward returns and exchanges process.

Key Points

  • 15-Day Return Window: Returns accepted within 15 days of delivery
  • Free Exchanges: We’ll cover return shipping for size exchanges
  • Original Condition: Items must be unworn with tags attached
  • Fast Refunds: Processed within 3-5 business days

Our Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Swim Gear Depot Team,

I would like to request a [refund/exchange] for my recent order #[Your Order Number].
Item(s) to return: [Product Name(s) and Size(s)]
Reason for return: [Fit Issue/Product Defect/Other]

Please advise on next steps.

Thank you,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Items

For hygiene reasons, all swimwear must be returned in original packaging with hygiene liners intact. Training equipment should include all original components.

Step 3: Ship Your Return

We’ll provide a prepaid return label for exchanges. For refunds, you may use your preferred carrier. Send to:

Swim Gear Depot Returns
129 Grant Street
Redlands, CA 92373
USA

Refund Information

Once we receive your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Ear Plugs (opened packaging)
  • Fins & Goggles (used items)
  • Custom or Special Order Items

Exchange Policy

We happily exchange items for different sizes or colors (subject to availability). For competitive swimmers needing a different cut (e.g., changing from brief to drag suits), we’ll waive return shipping.

Damaged or Defective Items

If you receive a defective item (e.g., torn seams on competition suits or malfunctioning kickboards), contact us immediately at [email protected] with photos of the issue. We’ll arrange for expedited replacement.

Need Help?

Our customer service team—many of whom are former competitive swimmers—understands the technical aspects of performance swimwear. Contact us at [email protected] for personalized assistance with returns or exchanges.