Welcome to Swim Gear Depot’s FAQ section! We’re here to help you with any questions about our performance swimwear, training equipment, and shopping experience. Below you’ll find answers to our most common inquiries.
Product Questions
Q: What types of swimwear do you offer?
A: We specialize in performance swimwear including competition suits (like drag suits and briefs), training gear (fins, kickboards, goggles), and stylish swimwear from brands like 24th & Ocean. Our collection includes options for adults, juniors, boys, and girls.
Q: How do I choose the right size for swimwear?
A: Each product page includes detailed size charts. For competition suits, we recommend checking the brand’s specific sizing as they often run smaller than regular swimwear. When in doubt, our customer service team (many of whom are former competitive swimmers) can help!
Q: Do you sell swim gear for competitive swimmers?
A: Absolutely! We carry professional-grade equipment including drag suits, performance fins, competition goggles, and technical training gear used by competitive swimmers worldwide.
Shipping & Delivery
Q: How long does shipping take?
A: Orders process within 1-2 business days. Standard shipping via DHL/FedEx takes 10-15 business days after shipment ($12.95). Free shipping (orders over $50) via EMS takes 15-25 business days. For meets, we recommend ordering at least 3 weeks in advance with free shipping.
Q: Do you ship internationally?
A: Yes! We ship globally except some parts of Asia and remote locations. During checkout, our system will confirm if we can deliver to your address.
Q: How can I track my order?
A: You’ll receive a tracking email once your swim gear ships. Track your package directly through the carrier’s website using the provided tracking number.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 15 days of delivery. Items must be unused with original tags attached. Return shipping is the customer’s responsibility. Note: For hygiene reasons, ear plugs and personal items can’t be returned unless unopened in original packaging.
Q: How do I initiate a return?
A: Email our customer service at [email protected] with your order number and reason for return. We’ll provide return instructions. Please allow 5-7 business days for processing once we receive your return.
Q: What if my swimwear doesn’t fit?
A: We recommend carefully reviewing size charts before ordering. If an item doesn’t fit, you may return it (unworn with tags) within 15 days for a refund or exchange, subject to availability.
Payment & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption to protect all transactions. We never store full payment details on our servers.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track orders faster and saves your information for future purchases.
Customer Service
Q: How can I contact customer service?
A: Our swim-experienced team is happy to help at [email protected]. We typically respond within 24 business hours.
Q: Do you offer bulk discounts for swim teams?
A: Yes! Contact us at [email protected] with your team’s needs and we’ll prepare a customized quote with team pricing.
Didn’t find your answer? Our customer service team—many of whom are former competitive swimmers—are happy to help with any other questions at [email protected].
Swim Gear Depot
129 Grant Street, Redlands, US 92373
www.swimgeardepot.com